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  Catching Up With PlayStation: Peter Dille On Sony In 2009
by Christian Nutt [Business/Marketing, Interview]
12 comments Share on Twitter Share on Facebook RSS
 
 
April 21, 2009 Article Start Previous Page 5 of 6 Next
 

This isn't really your realm, but you can probably comment on it at least a bit: In terms of developer relations, a big part of the equation is you look at some of the really successful third-party games. Some say that Fallout 3 is not as good on the PS3. Technically, sites like GameSpot claim it's inferior, and the game doesn't support DLC. Those are big hits for a game that just won the Game Developers' Choice Game of the Year Award. You don't want to see games like that handicapped, so how do you address those issues?

PD: Well, I can't speak to if the game doesn't play as well on PS3, but whenever we have a situation -- if something's not supporting our platform from a DLC perspective it certainly gets our attention. We try to work aggressively with our third-party publishing group to understand what the issue is.



Sometimes the issue is that our competition has paid people a lot of money for DLC; there's some notable titles that fall into that category. Sometimes they're things that we have to be smart about, and we're working to improve those types of situations. If our model or our platform is creating questions for publishers that they'd like to work with us in a different fashion, we want to be open to that.

The days of Sony saying, "This is the only way it's going to work; it's our way or the highway." that's not the way we want to work; we want to make sure that the publishers have an opportunity to make money on our platform, and so we want to hear their feedback. But I can't speak specifically to the Fallout situation; I'm sure that the answer is there.

As you alluded to earlier, there had been complaints about the difficulty of developing for the PlayStation 3 compared to the Xbox 360 -- or the tools not being mature compared to the 360 -- because they had a year head-start, and also because the PS3 has a very unique architecture.

PD: That's exactly right. We've tried to address the tools, and I think we'll continue to do that. I just spoke about this big studio organization; when you're specializing in PS3 development, they're coming up with some great tools and dev support. Rather than just hoard those so that our games are better than everyone else's, we're looking to release those to the community and share them so they can raise their game too.

On the network side -- again, the PlayStation Network has not been around as long as Live. There's things that we've learned since we launched; I think that the PlayStation Network is very different than it was on November 17, 2006, and it will get better a year from now as well. At this point, we think it's a great experience; it's got a wonderful content offering and user experience, but there's also things we can do better, and we're focused on that.

When I hear myself say things like that, sometimes I'm like, it sounds rehearsed, but I can tell you I spend a lot of my time working with our third-party group and our development teams and our network team obviously to improve what's going on with the network to make it better for consumers but also better for our publishers.

I guess this is kind of a different way of asking this, but this sort of comes together alluded to by some of your answers: You've said essentially that the PlayStation 3 is not going to drop in price, and there are good reasons for that. I can accept that, but how do you change the public perception and make them aware that this is actually worth what it costs?

PD: Well, what I've said is that it's not going to drop in price today, first of all.

Right, sure.

PD: I'll be candid with you. One of the things that we're spending a lot of time on is our marketing approach. The PlayStation 3 is a complicated machine that does a lot of things. What we find again and again when we do focus groups is folks don't understand everything it can do, and that's on us.

We've got got make sure people understand everything that the thing can do because if you're asking people to spend $399 for a premium piece of consumer electronics equipment, then they need to understand everything that it can do.

We're looking to change our playbook and change our advertising approach to be a little bit more explicit and specific about the hardware. The model in this business is directly software drives hardware, and I think that's still true; that's why it's important that we have those exclusive titles I just talked about. But there's something about the PS3 that requires us to educate people about the hardware itself so hardware sells hardware.

We say this a lot and we joke about it, but if we could go door-to-door and talk to every consumer and explain to them, invariably they'd kind of, "Well, gosh! Why would I buy something else?" The conversation flips, and no longer is it a discussion about price being a concern; it becomes the value inherent in the device even at its $399 price point.

When they understand Blu-ray and a hard drive and Wi-Fi included and free online access, again you stack those up to the competition and what you have to pay extra for versus the PS3 -- a light bulb goes off.

It's hard to include all that into a 30 second commercial. I think the marketing that we've done to date hasn't really hit the mark; we're going to try to do a better job of that going forward, and I think you'll see created from us this year that reflects a different approach.

 
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Comments

steve roger
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"The fact that every PlayStation 3 has a hard drive, and the DLC -- our competition doesn't have that type of environment where every unit has a hard drive. Those types of differentiating factors are a big deal when we're talking about some of the co-marketing."



Does he think that everyone is so stupid that we would find such an argument persuasive? Let's see, a lot more 360s have been sold with hardrives than PS3s. There are many more users of Xbox Live than PSN. So how is the fact that EVERY PS3 has a hard drive and the DLC a big differentiating factor? What an a**hole.

Christian Nutt
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@Edgar -- Maybe you shouldn't take it so personally.

Rob Bergstrom
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Completely unreasonable flame comment, Edgar. What's the big deal? We're talking about videogame systems, my friend, intelligently, if at all possible.

Roberto Alfonso
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It is just marketing speech. Company representatives speak the truth only during earnings release. Also, the PSP is a great platform, but Sony never cared too much about it, and third parties left the boat once it was clear the NDS was getting the software and hardware sales. Right now it is in a N64 state, poor hardware sales and poor software sales, although of high quality.



Curious about how Rock Band for PSP would play. Music games are fading away. Also, the fun of those games is sharing it with others... having to bring four PSP together when playing... I am skeptical.

Doug Poston
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@Alfonso: You don't need four PSP to play Rock Band Unplugged, it is a single player game, like Frequency. See http://en.wikipedia.org/wiki/Rock_Band_Unplugged for details.

Roberto Alfonso
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Interesting. So they basically took away what makes the Rock Band experience unique (bring four friends together to play) and printed the game. Why I feel there is something wrong there...

gren ideer
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"So how is the fact that EVERY PS3 has a hard drive and the DLC a big differentiating factor?"



Games created for systems usually must adhere to the lowest common denominator. So a 360 game engine cannot assume there is a hard drive to help optimize performance, while a PS3 game can. That's not to say a 360 game can't make use of performance if a hard drive is available, but it is more difficult.



The point that is trying to be made is that there is a lot of value to a PS3 console, whether that comes from a built in hard drive, internal wifi, free live play, etc., and he wants to educate consumers on that fact.



If you are personally a 360 fan and don't like the PS3 then there is nothing wrong with that.

Yannick Boucher
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thanks gren ideer, that,s more constructive. Devs have to factor that even if ONE SKU unit of 360 doesn't have a harddrive, they can't count on their game using the harddrive, that's how it works.

Tom Newman
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I am hopeful that Sony will make a comeback. Personally, I feel that the PS3 exclusives are high in quality, but few in quantity, and both are important. Cross platform releases always look better on the 360 on my tv (56" 1080p Samsung DLP projection set). This can be argued (especially the 360's 1080p sometimes being not "true" 1080p), but with my personal setup, I've yet to see a PS3 title that looks better, so with all cross platform titles, I go for the 360 version.

I still play a lot of PS2 games (which look great upscaled on the system - THANK YOU Sony for that!), and what I am hoping to see are more 3rd party exclusives, especially the niche titles like all the JRPGs and SRPGs that make the PS2 library so unique.

...also I feel Sony needs to bring back backwards compatability. They did a great job with the first-gen PS3s, and one close friend of mine is holding off on buying a PS3 until this feature returns.

steve roger
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Sorry about popping off. I will check myself, as they say.



I do understand the single SKU consideration for developers, but while they can't count on every single solitary 360 having a hard drive, they can count on the lions share of them having one. And they can count on having more 360s with hard drives than the raw number PS3s. This makes his claim that "Those types of differentiating factors are a big deal when we're talking about some of the co-marketing." seem spirious and disengenious. (By the way I actually favor the PS3 as a better value than the 360, if I could only have one, I would have the PS3).



However, he uses a qualifier with his differentiating claim of being significant in terms of "co-marketing." However, what does he mean by co-marketing here? Why is this important when the numbers themselves don't support his premise? I am baffled by the use of co-marketing here.

Bob McIntyre
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Tom, I agree. They definitely need the BC, and their console is actually really good, despite their best efforts to make everyone hate them and avoid buying it. I'd love to see such a good piece of hardware enjoy the same success as the previous two consoles from them.

Harold McNew
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I cannot comment about the PS3, as I don't own one, but Sony has disappointed me with the PSP. I love my PSP but at times I almost regret buying it. It seems like Sony has been more interested in touting how great the hardware is than making sure that there are games that people want to play. Microsoft has succeeded, when few thought they would, by concentrating on content. I know that Sony is trying to turn this around but that does little to make up for years of rarely seeing any PSP games that I was interested in buying. Sony's promises of great games in 2009 does not garner much enthusiasm from me; I'd like to see them do something that makes me feel like they really appreciate their customers. The current strategy doesn't accomplish that, all they are really doing is what should have been done three years ago. It feels like someone expecting you to be excited about getting a birthday gift that is 6 months late.


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