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OK, so unique visitors are very important.
Going beyond the concern for sustaining unique visitor growth on a limited marketing
budget, why did you list the tracking of marketing costs per unique visitor as a
key metric?
Marketing budgets are certainly limited,
and cost per unique visitor is a quick way to figure out how many unique visitors an operator
should be able to drive to the site with next month's marketing budget,
but the key insight gained from trending this metric is the efficiency
of the marketing campaign relative to other games with a similar business
model, play mechanics, and genre.
It is important to understand that
the ability to obtain users from online ads has a finite limit -- the
number of gamers who view ads in a given time period.
In particular,
when you think about pay per click rates (PPC) of ad campaigns, there
is a fairly limited number of potential online game customers and there
are a lot of online game operators trying to buy ad inventory for those
customers to click through to get to the operator's game.
As the online
game market continues to expand and larger operators with bigger ad
budgets enter the fray, we expect to see the PPC and Cost per Thousand
ad views (CPM) start to creep upward. So the operator that has the lowest
marketing cost per unique visitor is likely the most efficient at buying the limited
online ad inventory and in the process driving up the cost of ads to
their competitors if not locking them out of critical ad inventory altogether.
Lots of unique visitors is no
doubt a good thing. Getting visitors to engage with the site's content
is even better. You mentioned several metrics concerning registered users. What is the best way to leverage them to gain a better understanding
of how well a game is being operated?
Registered users of a game, even
users who have never played the game or have not played for months,
represent the current customers of the game. This is the group of people
who are the best to market new releases of the game, products related
to the game, and most importantly the next game you want them to try.
People tend to skip past the total registered users of a game to get to current active
players and paying user counts. However, there is still some important
information that a close look at registered users will reveal.
In particular, a breakout of the
number of new registered users each month trended over time will be
a strong indicator of if the game is peaking.
Tracking the percentage
of unique visitors that convert to new registered users of the game each month and
comparing it previous months can provide insight into the effectiveness
of various marketing campaigns.
In addition, tracking the average marketing cost
per registered user on a monthly basis in addition to understanding how well the
marketing budget is performing, can also indicate how well word of mouth
and other free sources are driving users to the game -- if registered users are stable
or increasing when marketing costs are stable or decreasing, it is good
indicator word of mouth is starting to drive users to the game.
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