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Korean government investigating  Diablo III  refund complaints
Korean government investigating Diablo III refund complaints
June 1, 2012 | By Mike Rose

June 1, 2012 | By Mike Rose
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The Korean government is investigating allegations that Diablo III developer Blizzard Entertainment is violating the country's commercial laws by refusing to offer refunds on its latest game.

Diablo III launched earlier this month, and sold more than 6 million copies for PC within a week of being available, both at retail and via digital distribution.

Korea's Fair Trade Commission raided Blizzard's Seoul offices earlier this week, reports the Korea Times, and secured documents that it says will determine whether the company has in fact broken the law.

Kim Hyung-bae, a spokesman for the FTC, said that an investigation is underway, adding, "We have received many complaints from Diablo III users." Hundreds of users have filed formal complaints with the FTC, he said.

The FTC is looking to confirm whether the Diablo III signup contract, which states that players cannot receive a refund if they discover problems with the game, is "unfair" when compared to Korea's law on electronic commerce and commercial contracts.

Diablo III took South Korea's "PC Bang" cyber cafes by storm earlier this month, with many local game developers and professional surprised by the game's success in the country.


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Comments


George Blott
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SK has some of the best internet service in the world, and even there there are enough people frustrated with the D3 experience to warrant government intervention?

Michael Batista
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I am very curious about the turn out of this situation and I hope Gamasutra continues to follow this story. We will see soon just how much protection game developers really have when individuals hit that accept button to play a game and waive their rights just to play the game. I am not a fan of this method or idea, I feel that it is not an appropriate practice to continue. Blizzard should understand that they can't, or at least should not be able to, forcibly dodge repercussions such as refunding using the terms of service.


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