Courtesy of the GDC Vault, this free GDC 2013 lecture features Riot Games' Jeffery Lin exploring how to correct toxic online behavior, and how to avoid losing League of Legends players to this bad behavior. Riot gathered a team of specialists and researchers to analyze the problem and implement several experiments designed to improve players' experiences.
Session Name: The Science Behind Shaping Player Behavior in Online Games
Speaker(s): Jeffrey Lin
Company Name(s): Riot Games
Track / Format: Design
Overview: The player behavior team at Riot uses science to understand toxic player behavior. During this session, Jeffrey "Dr. Lyte" Lin discusses what Riot's statisticians, scientists, and developers are doing with the latest research in behavioral, social, and cognitive psychology to solve one of the biggest problems in online gaming today. From the player-driven Tribunal to the Honor Initiative, Jeff Lin talks about how science can reform toxic players, and reinforce positive player behavior.About the GDC VaultIn addition to this presentation, the GDC Vault offers numerous other free videos, audio recordings, and slides from many of the recent GDC events, and the service offers even more members-only content for GDC Vault subscribers. Those who purchased All Access passes to events like GDC, GDC Europe, and GDC China already have full access to GDC Vault, and interested parties can apply for the individual subscriptions via a GDC Vault inquiry form.
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All of this is just Riot trying to address the bad PR they have as so called the worst online gaming community ever.
Their community is that bad because that is the way they wanted to build it up. Now, probably is too late to reverse this situation. At least more than 30 ppl I know no more plays this game because of such bad community.
What we've found through much of this research is that the majority of League of Legends players are incredibly awesome people. It's the viral nature of toxic behavior -- the context for action -- that makes them act in toxic ways. We're changing the context, and it's had a huge positive impact on the LoL community, and we hope to continue that trend.
Maybe you feel that way, but I feel the opposite. Occaisionally I have a crap day at work and have a tough time tolerating people being douches but lately I've made myself be a little more patient in an attempt to sway people to be a little more civil (it often works).
I also definitely notice a difference in the community now compared to 3-4 months ago. Those terrible games where you get trolled/people rage without reason only happen occaisionally and for the most part teams seem to work together a lot better.
But this is my personal experience with LoL, I'm sure it's different for everyone. I have at least noticed a difference.
Excellent job, my respects.
I just hope the majority of players fully utilize the reporting system! I'd imagine there is also a beneficial impact on gameplay XP via the rewards players receive for positive behavior (Influence Points). It'd be interesting to see the stats on that and also the variations by country and gender.
There probably isn't a way to check back on a player you've reported, but for an overly negative game (one that sticks out in your mind weeks, months later), it would be nice to know what happened as a result. For the most part, my gameplay XP has been mostly positive, however the extreme racism that was once sustained throughout the entire course of a match is something I will not forget...It entirely inhibited communication, since serving as a Sp-Eng translator or communicating in Spanish with the other teammate would have further instigated the constant verbal attack of the other...
But, great job on Riot's part for developing the Tribunal system and continuing to work on the tough issues online gaming presents. It's a huge problem to tackle, but the improvements they've made are great for the entire community. Hopefully players will take what they learn from LoL as unacceptable online behavior and apply it to other online games.
Off subject - Online games are interesting from the standpoint of immersion because, no matter what gender you are, you are automatically transformed into a male player. The strangest one for me is when I'm called "bro." : ) Immersion kind of goes out the window at that point lol.