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Lawsuit filed against Big Fish over monthly game subscriptions
Lawsuit filed against Big Fish over monthly game subscriptions
August 7, 2014 | By Mike Rose

August 7, 2014 | By Mike Rose
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More: Social/Online, Smartphone/Tablet, Business/Marketing



A lawsuit has been filed in Seattle's U.S. District Court against casual game publisher Big Fish, claiming that the company is tricking customers into signing up for monthly payments on game subscriptions.

As spotted by Geekwire, the filing by Carolyn Carnahan, and on behalf of anyone else in her position, alleges that Big Fish enrolls you in a membership program in a non-obvious manner when you buy a game through the website.

The terms of the subscription team are not properly provided at check-out, says the complaint, unless you click a link to see more details. The website "provides no warning whatsoever during the checkout process that the customer will be charged on a monthly recurring basis," it reads.

Carnahan claims that she demanded a refund from Big Fish once she has spotted the charges on her credit card 18 months later, but the company did not provide her with a full refund.

Her attorney says that, while digging into other similar cases, it has found that there are a high volume of other people who have also been stung by this system. The complaint is seeking damages.

Carolyn Carnaha Vs. Big Fish



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Comments


Rick Gush
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Yep, they got me too. And of course, they are not responding to my messages. I'll have to see if I'm part of this suit or if I have to start my own. Such behaviour by game companies shows the really ugly side of people like BigFish, and they certainly should be smacked hard for this deliberately deceptive practice. It's a crime, just like any other robbery.


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