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  NPD: Gamers Prize Word Of Mouth Most Heavily When Buying
by Chris Remo [PC, Console/PC]
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September 14, 2009
 
NPD: Gamers Prize Word Of Mouth Most Heavily When Buying

Word of mouth among friends is the most significant factor in video game buying decisions -- or so gamers claim, according a new report by market research firm NPD.

Forty-one percent of gamers in the United States claimed they made purchases based on word of mouth, and 31 percent said they chose their games based on hands-on experiences with games owned by friends and family.

Meanwhile, only five percent claimed to be influenced by advertising, be it in print or online news sources, or by way of social networking. The company's sample size was nearly 21,000 gamers.

NPD also calculated gamer demographics, a frequently-studied area, and determined 24 percent of gamers -- the largest demographic group -- to be between the ages of 2 and 12. Nearly as many, 20 percent, were between 25 and 34, and 17 percent were between 34 and 44.

The overall demographic skews in favor of males, but not overwhelmingly so, with a majority of 56 percent.

Console Cross-Ownership

In a section of the report measuring gamer ownership of multiple consoles, NPD found Wii owners to be the least likely to own another gaming system, not surprising given the system's comparatively high market share. Just over a quarter of Wii owners in the U.S. own an Xbox 360, and only 14 percent of them own a PlayStation 3.

Contrasting that figure, owners of the PlayStation 3 -- the least-common of the three consoles in the United States -- are the most likely to own another console. Slightly more than a third of them own an Xbox 360, while only 18 percent of Xbox 360 owners have a PlayStation 3.

But Wii ownership proves more ubiquitous -- 42 percent of both Xbox 360 and PlayStation 3 owners have one.

And Wii player habits turn out to be much in line with how they are frequently anecdotally reported: more than half of Wii owners say their most-played online games fall under the "card/puzzle/arcade/word" umbrella, while their favored offline genre is "family-oriented games." On the other hand, shooters are the most popular online genre on both Xbox 360 and PlayStation 3, with racing and action/adventure tied for preferred PS3 offline genre.

But there's something of a surprise on the Xbox 360, demonstrating Microsoft's all-ages push might be working: along with action/adventure games, Xbox 360's most popular offline genre is family-oriented gaming.
 
   
 
Comments

Lewis Pulsipher
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As Jakob Nielsen has shown, what people say influences them and what actually does are two different things. I recall asking my salesperson, the last time I bought a cell phone, how much looks affected the buying choices of people. She said people say they don't care about looks, but when they're shown a phone that fits their needs, it's not unusual for them to say "I don't like how that looks, let's try another." Not to say these numbers are wrong, just suspect, especially the 5% for advertising (few people like to admit that advertising influences them).

Written reviews clearly affect choices, but aren't mentioned--maybe they're much of the remaining 23%?

So 39% of gamers are at least 45 years old. Something for designers and hard-core twitch-fans to remember.

Stephen Mladenov
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I also think this is slightly misleading. I myself buy most games based off word of mouth and reviews (are reviews counted as word of mouth?). People first have to buy the game before they can tell their friends about it. Those people that do buy first would have to be influenced by advertising, if they didn't know a game existed they wouldn't buy it. Of course that could also be because of good box art. Lastly good advertising is such that you think of a product before another without realising the ad made you think that way.

However I would agree advertising is a much smaller influence on gamers that marketing people would like. Only need to be stung by hype a couple of times to be extremely cautious.

Also Lewis they didnt give stats for 12-20 year olds, so thats 39% for them and 45+ people together :P

Lewis Pulsipher
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Stephen, it was oddly listed so easy to miss, but they did cite 24% for 2-12 year olds: "NPD also calculated gamer demographics, a frequently-studied area, and determined 24 percent of gamers -- the largest demographic group -- to be between the ages of 2 and 12." It really is 39% for 45 and up, a very large chunk.

You can always suspect such surveys, as they tend to be self-selecting in many cases, hence skewed. Phone surveys for example, which tend to be give the widest coverage: I will never take the time to do one, so I've self-selected people like me out of the population. How do you survey 2 year olds? And many surveys don't even bother with fairly random (usually phone) selection, so they're even more likely to get the core folks rather than a chunk of "everyone".

Still interesting to read, just not terrifically trustworthy.

Lewis Pulsipher
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Sigh. Well, *I'm* the one who can't read, I see that the 12-25 year olds aren't listed. They must be less than the largest group at 24%; which still leaves at least 13% over 45. Sorry.

Peter Dwyer
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I saw this coming a mile off. I remember when all the fiasco over stupidly rediculous review scores blew up. I said then and have continued to say since, that gamers now don't trust the games media. It's increasingly obvious that the media is effectively paid off by the software comapnies to hype particular games and give inflated review scores for early review releases.

What has puzzled me is why the games press don't simply collectively refuse the practice. It's not like any games companies can threaten to not send them review copies if they don't comply. After all if they do that then they don't get any coverage of their game and the press will simply fixate on someone elses games. In short they loose. Instead the press simply take the back handers and write pretty much whatever they are asked to. I've actually seen games writers sending their copy off to a games company for approval for frak sake!

No wonder gamers no longer trust anything but, the word of their friends. Often one will buy a game and if it's good, the others will follow. If it's not, then you don't just loose one slae, you loose the sales of everyone in that group. With facebook and other social networks becoming the norm, that can be quite a dent in sales!


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