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French consumer group sues Valve over Steam policies

French consumer group sues Valve over Steam policies

December 17, 2015 | By Christian Nutt

French consumer advocacy group UFC Que Choisir has filed suit against Valve -- alleging that its policies with Steam are problematic and even, in some cases, run afoul of the law.

The news comes via a Reddit post by user Silencement that summarizes UFC Que Choisir's own news story [link here, French language] on its lawsuit. Here's that user's summary of the the organization's points:

  • Steam's Subscriber Agreement explicitely forbids users to sell their games, despite the transfer of ownership of digital products/licenses being legal
  • Valve declines any responsibility in case they get hacked and users' personal info get stolen
  • Valve claims ownership on the rights of any user-created content uploaded on Steam
  • It is impossible to get the money on your Steam Wallet back if your account is closed/deleted/banned
  • Valve applies Luxembourg's consumer law regardless of the user's country

This sort of consumer-focused lawsuit appears to be par for the course of the group; last year, UFC Que Choisir sued internet giants Twitter, Facebook, and Google over their privacy policies -- calling them "incomprehensible" and "illegible." Outside of the internet realm, the group also filed France's first-ever class action lawsuit against rental property company Foncia, on behalf of renters. 

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