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PlayStation 3 Models Crippled By Global Networking Bug
by Leigh Alexander [PC, Console/PC]
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March 1, 2010
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Older PlayStation 3 models, such as the "fat" 60 and 80-gigabyte consoles, are apparently afflicted with a networking bug that prevents them from connecting to the PlayStation Network.
Sony has acknowledged the problem on its official blog, and notes that users with newer Slim PS3s "appear to be unaffected."
"Know that we have narrowed down the issue and have engineers working to restore service even as you read this," the company's statement continues. "We apologize for any inconvenience this may cause you, and genuinely appreciate your patience while we work to resolve this."
The company advises following its official Twitter for the latest updates, but as of press time there's been no news on the error nor further explication of the problem's cause.
Widespread user complaints on forums and the media outlets that have picked up on them point to problems for some players playing offline games as well, even on debug units -- the issue seems to lie with offline games that require a connection to synchronize PS3 Trophies.
This includes recent chart-topper Heavy Rain, for example. Users including Gamasutra's own staff, on attempting to boot the game, receive a failure notice that reads: "Registration of the trophy information could not be completed. The game will quit."
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What causes great concern is that single player games being effected. Trophies are awesome, but it falls in line with how cool it would be to play a game that didn't have trophies [be it a PS2 game or a PS3 game that had trophies later patched in] then an update could be applied to retro-actively award trophies.
Pipe Dreamin'
Many are apparently waiting to see if the problem goes away after 0:00 GMT March 2 2010, tonight at midnight. Others are taking the drastic (and warranty-voiding, assuming their box is still under warranty) of cracking the case and pulling the motherboard battery out to reset the hardware "clock." That's pretty scary, I personally wouldn't try it...
I have a Slim 120GB that is not affected, anecdotes say that the Slims use an updated version of the chip in question that doesn't have the date problem. Hope that's true!
We bought Heavy Rain on Saturday and beat the game and shut down. Later then on Sunday evening the console stopped connecting.
I am pretty annoyed with Sony because they made it hard to initially determine if it was us the end user or them, the network. They could have easily posted a banner or sticky on the playstation forum to let us know so we wouldn't drive ourselves crazy trying to troubleshoot the problem.
Also, they could email us to let us know. But nothing. I already sent out a support request.
Microsoft had the red ring of death that I experienced on 3 consoles. We have three of them so my chances were pretty good to have troubles. Microsoft was crappy about being upfront and honest too.
Right away the leap year theory (it doesn't matter to me whether it is really a leap year, but this is what is being passed arund) was posed on various forums. We will see about that.
But right now. The PS3 is a $699 peice of junk sitting in my living room. Why? Because I just bought MAG and we can't play it. We play Uncharted 2 heavily and we can't play it. That is a big investment to stop working.
Start talking Sony.
Seems to confirm hardware clock problem supposition. Sony's advice is to not turn your non-Slim PS3 on for 24 hours - i.e., wait to see if the problem resolves itself once the hardware stops thinking it's February 29th, 2010, which is a date that doesn't exist.
Certainly hope that works to resolve the problem, because if it doesn't... hooooo boy.
I am concerned about their "fix:"
"if you have a model other than the new slim PS3, we advise that you do not use your PS3 system, as doing so may result in errors in some functionality, such as recording obtained trophies, and not being able to restore certain data."
Does this mean that our saved data will be forever lost? We have some serious time invested in these games in order to get to the more interesting game play. Such as leveling in MAG and Uncharted 2.
Video games are about time invested and gameplay provided in return. Failure of the PS3 to preserve this time investment is a serious issue.
Hopefully waiting the 24 hours is all that is needed, but if it is more severe then that, the PS3 might be in dire straights at the worst time possible.
Also, Sony has updated their official blog: http://blog.us.playstation.com/2010/03/latest-info-on-playstation-network-status
/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PSBlog+%28PlayStati
on.Blog%29
This reminds me of the Zune leap-year bug. Annoying, embarrassing, and once again seems like it's not the big name behind the product that's at fault so much as the little guy who sold the part to the big guy, unless Sony designed and wrote firmware for that buggy hardware clock.
I cannot sign into PSN at all.
I went to look at the date, and it said 01/01/1999.
To test if it still worked, I popped in Red Faction Guerrilla and played
untill I was supposed to get a trophy. I did not get a trophy. ALTHOUGH, I was still able to get
the update for the game and download it properly.
So I manually changed the date to March 1st 2010, removed my ethernet cable, and then popped in Fallout 3 GOTY.
Again I played until I was supposed to get a trophy and did not get a notification. I went to
check my trophy list and found that Fallout 3 was completely missing from my trophy list.
I had about 20% of them before too, it's not like it was a new game that I was playing.
If my trophies are gone I'll be a little bit peeved, but there are a lot of people who take their trophies very seriously.
Why doesn't Sony have big red letters everywhere stating DO NOT USE YOUR SYSTEM.
I checked out their twitter since that was the first recommendation I got from Kotaku, which is the first place I found the article and it said nothing about any damage to your saves and trophies, just that you cannot sign in.
Just how many hard core players, the people who probably bought early due to needing the best of the best and wanting backwards compatibility, are Sony causing to outrage?
Will Sony even bother to release some sort of apology, such as Microsoft did by giving away a free game for a few days because of problems with Live?
What exactly will Sony do if this can't be software patched?
I understand in this case it may be a bug with the chip rather than the OS per se, but it still points to Sony engineers not doing enough regression testing on the hardware.