Our Properties: Gamasutra GameCareerGuide IndieGames Indie Royale GDC IGF Game Developer Magazine GAO
My Message close
Latest News
spacer View All spacer
 
February 8, 2012
 
DICE 2012: Is the publishing model broken? [2]
 
EA CFO Eric Brown resigns [3]
 
How much do you make? Tell us in Game Developer magazine's annual salary survey [8]
spacer
Latest Features
spacer View All spacer
 
February 8, 2012
 
arrow Postmortem: CyberConnect 2's Solatorobo: Red the Hunter
 
arrow Jerked Around by the Magic Circle - Clearing the Air Ten Years Later [30]
 
arrow Building the World of Reckoning [4]
spacer
Latest Blogs
spacer View All     Post     RSS spacer
 
February 8, 2012
 
The Devil Is in the Details of Action RPGs - Part One: The Logistics of Loot
 
Xbox LIVE Indie Games at it Again
 
Merging Waterfall and SCRUM [3]
 
Business Post Mortem: Wolf Toss: Pre-launch Planning & Blended CAC
 
Minmaxing - Is turn-based fun anymore? [53]
spacer
Latest Jobs
spacer View All     Post a Job     RSS spacer
 
February 8, 2012
 
Blizzard Entertainment
Senior Quest Designer
 
The Workshop
Art Director
 
Blizzard Entertainment
Game Systems Designer (Console)
 
Blizzard Entertainment
Professions Designer
 
LucasArts
Senior AI Engineer
 
LucasArts
Senior Backend Engineer
spacer
Latest Press Releases
spacer View All     RSS spacer
 
February 8, 2012
 
BloodyCheckers adds
Interactive Physics
Engine
 
Make Something Unreal
Live Sharpens Its Sword
with...
 
Wheels of Destruction:
World Tour Coming Soon
to...
 
Qualityindex.com reveals
the top 10 critically...
 
The Dark Eye: Chains of
Satinav – Teaser...
spacer
About
spacer Editor-In-Chief/News Director:
Kris Graft
Features Director:
Christian Nutt
Senior Contributing Editor:
Brandon Sheffield
News Editors:
Frank Cifaldi, Tom Curtis, Mike Rose, Eric Caoili, Kris Graft
Editors-At-Large:
Leigh Alexander, Chris Morris
Advertising:
Jennifer Sulik
Recruitment:
Gina Gross
 
Feature Submissions
 
Comment Guidelines
Sponsor
News

  PlayStation 3 Models Crippled By Global Networking Bug
by Leigh Alexander [PC, Console/PC]
12 comments
Share on Twitter
Share on Facebook RSS
 
 
March 1, 2010
 
PlayStation 3 Models Crippled By Global Networking Bug

Older PlayStation 3 models, such as the "fat" 60 and 80-gigabyte consoles, are apparently afflicted with a networking bug that prevents them from connecting to the PlayStation Network.

Sony has acknowledged the problem on its official blog, and notes that users with newer Slim PS3s "appear to be unaffected."

"Know that we have narrowed down the issue and have engineers working to restore service even as you read this," the company's statement continues. "We apologize for any inconvenience this may cause you, and genuinely appreciate your patience while we work to resolve this."

The company advises following its official Twitter for the latest updates, but as of press time there's been no news on the error nor further explication of the problem's cause.

Widespread user complaints on forums and the media outlets that have picked up on them point to problems for some players playing offline games as well, even on debug units -- the issue seems to lie with offline games that require a connection to synchronize PS3 Trophies.

This includes recent chart-topper Heavy Rain, for example. Users including Gamasutra's own staff, on attempting to boot the game, receive a failure notice that reads: "Registration of the trophy information could not be completed. The game will quit."
 
   
 
Comments

Isaiah Taylor
profile image
because of the Capcom Deal...I was actually looking forward to going home and playing a lot of games [and a fair amount online]. Dreams temporarily dashed.

What causes great concern is that single player games being effected. Trophies are awesome, but it falls in line with how cool it would be to play a game that didn't have trophies [be it a PS2 game or a PS3 game that had trophies later patched in] then an update could be applied to retro-actively award trophies.

Pipe Dreamin'

Jeff Zugale
profile image
Unofficial/anecdotal sources are saying it's a problem with one of the hardware chips having a hardware bug related to either somehow including February 29th, 2010 as a "real" date - it's not, 2010 is NOT a leap year - or a math error in the chip's programming that has the same effect. The date disagreement between the system OS clock and the hardware clock is imagined to be disrupting the trophy support and various other functions.

Many are apparently waiting to see if the problem goes away after 0:00 GMT March 2 2010, tonight at midnight. Others are taking the drastic (and warranty-voiding, assuming their box is still under warranty) of cracking the case and pulling the motherboard battery out to reset the hardware "clock." That's pretty scary, I personally wouldn't try it...

I have a Slim 120GB that is not affected, anecdotes say that the Slims use an updated version of the chip in question that doesn't have the date problem. Hope that's true!

steve roger
profile image
I have the original first run model and it I can't connect to the PlayStationNetwork. The odd thing is that I can run the browser without any problems.

We bought Heavy Rain on Saturday and beat the game and shut down. Later then on Sunday evening the console stopped connecting.

I am pretty annoyed with Sony because they made it hard to initially determine if it was us the end user or them, the network. They could have easily posted a banner or sticky on the playstation forum to let us know so we wouldn't drive ourselves crazy trying to troubleshoot the problem.

Also, they could email us to let us know. But nothing. I already sent out a support request.

Microsoft had the red ring of death that I experienced on 3 consoles. We have three of them so my chances were pretty good to have troubles. Microsoft was crappy about being upfront and honest too.

Right away the leap year theory (it doesn't matter to me whether it is really a leap year, but this is what is being passed arund) was posed on various forums. We will see about that.

But right now. The PS3 is a $699 peice of junk sitting in my living room. Why? Because I just bought MAG and we can't play it. We play Uncharted 2 heavily and we can't play it. That is a big investment to stop working.

Start talking Sony.

A W
profile image
I don't have any problems playing or DL games online, but I did have a significant problem trying to play the Demo of Heavy Rain. I DL the game twice and the problem seems to be that the frame rate is terrible to the point that it is very hard to pull off the context moves on the controller. The only way I can explain the problem is like a computer not being able to keep up with the graphical output of the game, therefor it sputters and quakes all the way through the demo... My PS3 is modified form a 40 gig model with a Western Digital notebook 250 gig HDD. I never had this problem with other demo games. I just recently DL GoW3 and it worked fine.

Billy Stever
profile image
This issue is so bad the company I work for has stoped all dev work/testing on PS3 titles until its fixed. This does not look good Sony. They better get this fixed asap.

Jeff Zugale
profile image
Kotaku has a statement from Sony: http://kotaku.com/5482811/

Seems to confirm hardware clock problem supposition. Sony's advice is to not turn your non-Slim PS3 on for 24 hours - i.e., wait to see if the problem resolves itself once the hardware stops thinking it's February 29th, 2010, which is a date that doesn't exist.

Certainly hope that works to resolve the problem, because if it doesn't... hooooo boy.

steve roger
profile image
Jef, thanks for that information. This is what bugs me. I don't find out from Sony, I have to find out on in a comment section in an article as Sony doesn't tell you were to get official updates from.

I am concerned about their "fix:"

"if you have a model other than the new slim PS3, we advise that you do not use your PS3 system, as doing so may result in errors in some functionality, such as recording obtained trophies, and not being able to restore certain data."

Does this mean that our saved data will be forever lost? We have some serious time invested in these games in order to get to the more interesting game play. Such as leveling in MAG and Uncharted 2.

Video games are about time invested and gameplay provided in return. Failure of the PS3 to preserve this time investment is a serious issue.

Steven Ulakovich
profile image
It is now coming out that developer debug consoles are also affected by this error, basically shutting down PS3 game development today.

Hopefully waiting the 24 hours is all that is needed, but if it is more severe then that, the PS3 might be in dire straights at the worst time possible.

Stephen Horn
profile image
@Ulakovich: This shouldn't shut down PS3 games development. My studio simply commented out our trophy initialization code and we can do single-player development just fine. Now, a studio that's making a game like MAG, or the Final Fantasy XIV PS3 port, or other MP-only title would likely be crippled... though that may not be the case if they don't rely on PSN technologies.

Also, Sony has updated their official blog: http://blog.us.playstation.com/2010/03/latest-info-on-playstation-network-status
/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PSBlog+%28PlayStati
on.Blog%29

This reminds me of the Zune leap-year bug. Annoying, embarrassing, and once again seems like it's not the big name behind the product that's at fault so much as the little guy who sold the part to the big guy, unless Sony designed and wrote firmware for that buggy hardware clock.

Andrew Swain
profile image
My PS3, which came in the Motorstorm 80GB bundle has been affected by this.
I cannot sign into PSN at all.
I went to look at the date, and it said 01/01/1999.

To test if it still worked, I popped in Red Faction Guerrilla and played
untill I was supposed to get a trophy. I did not get a trophy. ALTHOUGH, I was still able to get
the update for the game and download it properly.

So I manually changed the date to March 1st 2010, removed my ethernet cable, and then popped in Fallout 3 GOTY.
Again I played until I was supposed to get a trophy and did not get a notification. I went to
check my trophy list and found that Fallout 3 was completely missing from my trophy list.
I had about 20% of them before too, it's not like it was a new game that I was playing.

If my trophies are gone I'll be a little bit peeved, but there are a lot of people who take their trophies very seriously.
Why doesn't Sony have big red letters everywhere stating DO NOT USE YOUR SYSTEM.
I checked out their twitter since that was the first recommendation I got from Kotaku, which is the first place I found the article and it said nothing about any damage to your saves and trophies, just that you cannot sign in.

Just how many hard core players, the people who probably bought early due to needing the best of the best and wanting backwards compatibility, are Sony causing to outrage?

Will Sony even bother to release some sort of apology, such as Microsoft did by giving away a free game for a few days because of problems with Live?

What exactly will Sony do if this can't be software patched?

Mr Hand
profile image
This is going to turn out to be a hack job by some teenager sitting somewhere in his parents house.

Ian Uniacke
profile image
IMHO this is just a symptom of bigger problems in Sonys OS strategy. There have been other similar problems before, although not with so disasterous consequences. Part of the problem is Sony's attitude of throwing something out and letting their consumers do the testing which is not acceptable for a console as far as I'm concerned.

I understand in this case it may be a bug with the chip rather than the OS per se, but it still points to Sony engineers not doing enough regression testing on the hardware.


none
 
Comment:
 




 
UBM Techweb
Game Network
Game Developers Conference | GDC Europe | GDC Online | GDC China | Gamasutra | Game Developer Magazine | Game Advertising Online
Game Career Guide | Independent Games Festival | Indie Royale | IndieGames

Other UBM TechWeb Networks
Business Technology | Business Technology Events | Telecommunications & Communications Providers

Privacy Policy | Terms of Service | Contact Us | Copyright © UBM TechWeb, All Rights Reserved.