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Warhammer Online Users Hit With Repeated Overcharges
by Chris Remo [PC, Console/PC]
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April 8, 2010
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Many Warhammer Online players were billed numerous times this month for their subscriptions to Mythic's MMO, resulting in charges that in some cases totaled hundreds of dollars.
The issue publicly surfaced by way of a lengthy thread on the official Warhammer Online forums, in which dozens of players complained about excess charges, overdrawn bank accounts, and bank fees.
Most players claimed to have been charged one or two dozen times, but one subscriber said he was charged 39 times, for a total bill of $625.56.
Mythic quickly acknowledged the fiasco with a post on the game's community site. The studio says it is working with its credit vendors to refund the fees as soon as possible.
"We have confirmed with our vendor that players who have been charged multiple times for their subscriptions should start seeing a reversal of charges within 24-36 hours," wrote customer service employee Andy Belford.
While such vendors do have the ability to reverse the charges, they cannot directly waive any fees that individual banks charge to account holders who dip into a negative account balance because of the error.
Mythic has instructed affected subscribers to first contact their financial institutions directly if any such fees remain in effect after 36 hours, and then to put Mythic in contact with those institutions if more support is needed.
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Warhammer is down to just a couple of servers and I'm afraid this is really going to be the nail on the coffin for them. It's a shame- there were a lot of great ideas that made their way into that game.