Yeah, you would think it would be better than phoning India, for just the language barrier problems etc... if anything it is worse! My company are in the process of moving their support from Ireland back to India!! There may be a language problem, but the Indians are far more advanced and actually know what they are talking about, just that they find it hard to get that across the phone to a fluent English speaker who takes immediate prejudice, so will intentionally roll their eyes and mock every slip up.

Did you just discriminate against an entire race of people (the Irish) to the effect that people shouldn't racially discriminate against a group of people based on orientalised cultural barriers (India)?

LOL @ Nathan

It might not be politically correct, but nevertheless, he is right, getting people with heavy accents (or don't speak the language natively) to do customer service might save some money in the short run, but it is going to infuriate a lot of customers who need help.