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Netflix Renames Mail Service To Qwikster, Adds Game Rentals
Netflix Renames Mail Service To Qwikster, Adds Game Rentals
 

September 19, 2011   |   By Mike Rose

Comments 17 comments

More: Console/PC, Business/Marketing





Netflix has announced that it will change the name of its DVD by mail service to Qwikster in a few weeks time, while also adding the option to rent video games via the service.

The company is separating its online video streaming and DVD rental services, with the streaming service keeping the original Netflix name.

Once Qwikster launches, users of the DVD by rental service will be able to upgrade their package to include video games, and order Wii, PS3 and Xbox 360 games for rent.

Reed Hastings, co-founder of Netflix, explained in a blog post, "Members have been asking for video games for many years, and now that DVD by mail has its own team, we are finally getting it done."

He noted that Qwikster is not a brand new service, but rather, "merely a renamed version of the Netflix DVD website, but with the addition of video games."

The Netflix video streaming service is available on various games consoles, and currently half of Netflix users stream content through a home video game console.

In fact, nearly 20 percent of peak hour downstream traffic in North America is used for streaming video over Netflix through a home video game console, representing the most usage of any source.
 
 
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Comments

Dave Smith
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havent they taken enough of a beating already?

Leo Gura
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Apparently the folks at Netflix haven't been told rule #1: if it ain't broke, don't fix it.

John McMahon
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They're reasoning is that the DVD and streaming services are going in opposite directions. I think they just may be looking to sell off the DVD mail-in service.

Alan Rimkeit
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" I think they just may be looking to sell off the DVD mail-in service."



I truly hope so. Streaming for the majority of movies and TV shows is the future for me personally entertainment wise.

Alan Youngblood
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They could have handled giving it a more attractive name if they want to sell it off. But then again, a bad name hasn't stopped iPads from selling.

Geoff Schardein
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Netflix has made a possibly fatal business decision in the way they handled this paradigm shift to split the two revenue streams. The streaming business does not contain enough new titles to keep my interest. I had 2 DVDs and the streaming; I dropped to a single DVD at any time monthly. With the advent of more nimble companies such as Redbox even the $7.99 a month starts to look high. I have to get and watch 8 DVDs a month to break even vs. going to a Redbox location. On the streaming front there are other options that may give Netflix a run for their money since the Netflix library is very incomplete and does not include new releases. Much like Netflix was the beginning of the end for Blockbuster, this new poorly handled split could well be the end of Netflix and the newly formed Qwikster. I am likely to drop Netflix altogether soon and select other options and I don't think I am alone in this decision.

Bryan Wagstaff
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The problem is trying to get older movies.



I saw a bit of "Jurrassic Park" on cable a while back, and want to see the whole thing for nostalgia reasons. It is not available through any (legal) online service I can find, nor is it in Redbox or most chain rental stores.



I could either go through a movie rental shop in the city that stocks old movies, or hope that the Netflix disk isn't too scratched up.



Fortunately for me they had it, and I could watch it, and return it.







There is still a very good market of movies that Redbox cannot fill; their business model only works for popular titles. The studios are still fighting to keep everything else out of digital streaming. Many older titles are blocked from streaming because the studios are unable to work out permissions (read: unwilling to pay royalties) from the people in the shows.





With Starz decision to cut netflix streaming thanks to a 10x rate increase, and similar decisions of to cut services from Hulu Plus (the dreaded "Streaming rights are no longer available"), it is no wonder that movie piracy is again trending back upward.



Disney did the same thing with their shows a few months back: The stupid executives were afraid of piracy, so they turned off their own (legal) streams of the shows. They were afraid of piracy, but the action is to remove the only legal source, thereby leaving piracy as the only option. I hoped they learned.







If I could get Redbox to stock the old movies, the classic cult movies, and all the awesome harder-to-get stuff, then yes, it would be a great replacement.



Until then, seems like netflix/qwikster is still the only option in town.

D PH
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After reading Reed Hastings email today (where he apologized for their decisions and gave an explanation for Qwikster), it confirmed for me that I'm done with Netflix.



I went to Netflix to cancel my membership and got the following error message: "Netflix site error. We were unable to process your request."



I've now gotten this error message 3 times in a row. LOL. Netflix is being REALLY crafty on how it retains customers nowadays.

Alan Rimkeit
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All right, I am coming in defense of Netflix, sort of.



I use Netflix but only streaming through my PS3. I am hoping that the streaming becomes their main focus. I am willing to pay a little more as long as the movie selection grows in their streaming library. What I, and pretty much all streaming customers, want is for them to get new releases and as many of their DVD movie library on their streaming service. That is what I am hoping that all this extra cash is going toward. If it all works out for Netflix that is. We shall see what fruit this all bears.

D PH
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"What I, and pretty much all streaming customers, want is for them to get new releases and as many of their DVD movie library on their streaming service. That is what I am hoping that all this extra cash is going toward."



My view: it aint gonna happen. The studios have shown no interest to giving up the cash-cow of new releases to a stream service within the first 30-days since street launch. They will go with more lucrative partnerships (eg. Hulu+, VOD) that involve a premium for the content. There is no benefit for the studios to give up their good new release content without a significant cash reward.



Also, all the good catalog content that is missing from Netflix streaming has been missing for a long time now already. Again, it boils down to money. Studios will want more money for each piece of streaming content they give up. This will result in Netflix having to take a hit on opex and consequently (possibly) having to raise prices again. With their recent price-hike results, I would say it's not likely Netflix will do anything that will raise operating costs.

Allen Danklefsen
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My household used netflix a lot the first 2 months we got it. However, it's become backseat to hulu plus lately; and will most likely be canceling the service soon.

Ali Afshari
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Hulu has its issues, too: 1) Most of their licensing agreements force them to only keep about 5 of the most recent episodes available for popular shows; 2) They force you to watch advertisements; 3) Their streaming library is definitely lacking when compared to Netflix.



I really wish Netflix had considered some sort of grandfather clause for the subscribers that had been around before 2011.

Ujn Hunter
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Looks like I'll be canceling my "Netflix" and watching closely how craptastic "Qwikster" becomes. Poor business decisions all around. My mind is boggled.

D PH
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Just tried to cancel like 3 straight times and got error messages (see above). Let me know if you were successful!

Jeremy Alessi
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Netflix was built for this purpose. In reality this is the moment of truth for the company. I think it's a great decision. The housing and mailing costs associated with DVD's is outrageous not to mention the direction the world is going environmentally. The freed up cash can be used to create or purchase must have content for the service. Finally, I'm sure their analytics show greater use of the streaming over the physical discs. In my household we watch the streaming at a rate of at least 5:1 compared with the mail service. People are going to have a knee-jerk reaction of course but I'm sure they trust their numbers over the collective Internet sigh we heard today. If ever there was a decision backed by the book "Super Crunchers" this is it.

Nathan Mates
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Streaming may be the future, but is it the present? I'm not a netflix/quickster subscriber (present or past), but from what I hear, their streaming offerings have shortcomings in catalog depth and quality (e.g. subtitles, 1080p). Add in concerns about bandwidth caps, etc, and it doesn't seem like enough things have been resolved yet.



It seems as if this move is aimed at 2016, not 2011. That's fine. But, programmers have an aphorism: "Premature optimization is the root of all kinds of evil." To me, this seems like a case of serious case of premature optimization.

Matthew Cooper
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As a person who has never used Netflix, I am now intrigued by Qwikster. I don't want to fork over $15.95 a month to GameFly just for their selection of games, but I might do it if I can switch back and forth between games and blu-rays with Qwikster.


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