The following is a reproduction, and was originally posted November 2, 2017. The original post, and many others, can be found at RemptonGames.com
A few months ago, I wrote an article about game design lessons I learned from my honeymoon at DisneyWorld. In that article, I looked at some of the ways that design principles from other fields could be applied to game design. In this article, I want to go the other way, and look at how some designers have been trying to apply game design principles to real-life, also known as Gamification.
These days Gamification is practically everywhere, from education to fitness, health to business. Many businesses believe that gamification is a cheap and easy way to change consumer behavior by providing them with points and achievements. However, gamification is not without it’s critics. These critics believe that gamification is misleading, because it takes only the most surface elements of games in order to trick consumers.
In this article, I want to take a close look at gamification. First, I will go more in-depth into exactly what gamification is, and how it is used currently. Next, I will look at why gamification is used, and some of the criticisms of the current system. Finally, I’ll present some of my ideas on how this system could be improved.
Gamify me to the Moon
Lets start with a simple question – what does it mean to “Gamify” something? Games come in a massive variety of shapes and sizes, with almost infinite combinations of different mechanics to choose from. That being said, these days gamification generally refers to one thing – a rewards system. The simplest and most common form of gamification simply boils down to a system of points and achievements that users can gain over time by doing some task. The thought behind this method is that earning points and achievements will give “players” a sense of accomplishment, and make doing the task feel like playing a game.
In many cases, these techniques are actually used with good intentions. For example, for about a year I used an app called “Plant Nanny”, which I used to keep track of how much water I drank. In this app, you would set a daily goal for how much water to drink, and record the amount you drank as you went. As you drank, the app would water a plant in the app, and over time it would grow. When you grew a plant to full size, you would get some seeds which you could use to get and grow new types of plants.
For me, Plant Nanny is proof that, when done right, this type of gamification can actually be a good thing. The app was simple, unobtrusive, and yet very effective – I actually did end up drinking more water, and it became a habit that I continue to this day. In certain applications, such as health, exercise, and education, simple gamified programs such as this can be useful tools for promoting positive behavioral change. However, not all gamified programs use it for such noble ends, and most are not so well designed.
Plan Nanny, in my eyes, does a lot of things right. Firstly, there is a very clear connection between what you do in real life and what happens in the game – you drink water, the plant gets water. Secondly, it actually gets you invested in the endeavor – instead of simply watching a progress bar fill up, you are actually watching an adorable plant grow. Over time you become attached to that little plant, and you actually want to take care of it. Finally, unlike many gamification programs there are actually consequences in Plant Nanny – if you don’t keep up with your water goals, the little plant will slowly shrivel and eventually die.
Unfortunately, most gamified apps and systems are not this well designed. Instead of being a single, well unified system, in many cases the elements of points and achievements is simply pasted on top. However, if you are trying to encourage positive change, badly designed gamification can still be better than none at all. The best uses of gamification are when it is used to give users a little extra motivation to do something that they already want to do, like work out more or learn a new language.
The Name of the Game
Although there are some cases where gamification can be used to improve people’s lives, it is definitely not without it’s criticisms. One of the biggest criticisms of gamification is that it is misnamed, and has almost nothing to do with games. In many cases, the only aspect of games that are actually used is the reward system, which is presented as the entire game experience. While this type of points system may have it’s place, it is not necessarily fitting with the name “gamification”. In this article, author Margaret Robertson suggests the term “pointsification” instead.
The debate about gamification goes much deeper than the name, however. While gamification can give people the motivation to complete tasks they already wanted to do, it can also be a tool that companies use to influence consumer behavior. One example of this is the (now defunct) My Coke Rewards program. This program allowed users to enter codes found on Coca-cola products to earn virtual points, which could then be spent on “prizes” (usually more coke products). This program grew to become the world’s largest corporate rewards program, before it was replaced earlier this year with a new “Sip&Scan” system.
The My Coke Rewards system is a great example of how gamification can be used to encourage unhealthy behavior, just as much as it can healthy behavior. Throughout it’s life, My Coke Rewards was criticized by numerous groups, mainly for promoting unhealthy behavior (particularly for children and young adults). Despite this, the system was incredibly popular, and was only replaced due it’s use of outdated technology.
While it’s true that gamification can be used to encourage unhealthy behavior, I don’t think that this necessarily makes it bad. Gamification is simply a tool, and like any tool it is only as good or bad as what you do with it.
Getting Your Head in the Game
According to Bunchball, the gamification company behind My Coke Rewards and numerous other gamification projects, gamification uses 10 primary “game mechanics”. These include:
Eagle-eyed readers might notice something about this list of “game mechanics”. With the exception of perhaps leveling up and points, none of the things listed are game mechanics. Some of them even have very little to do with games! For example, raise your hand if you consider “Onboarding” to be a game mechanic.
The biggest problem with gamification as it currently stands is that most often it is put into practice by people who seem to know very little about games (you know, the kind of people who consider one of the ten most important game mechanics to be “badges”). Because of this, as we have shown, gamification has almost nothing to do with actual games. The idea of using aspects of games to motivate people is not a bad one, but it would be a lot more effective if it actually tried to live up to that, instead of simply slapping a point system on top and calling it a day.
In fact, I believe that the system that is most effective at using game elements to motivate a change in behavior was not a “gamified” app at all, but Pokemon Go. While I believe that Pokemon Go has a lot of problems (some of which I wrote about here), one thing cannot be denied – it got a lot of people walking!
Pokemon Go did what no other app has managed to do – it got millions of users to start walking more, and actually made it fun (for a time). The reason for this is simple – it was designed, from the ground up, as a game. Although Pokemon Go resulted in a lot of walking, the walking was not itself the goal. Instead, the walking was a prerequisite to achieving the actual goal – catchin’ ’em all.
That is the big difference between “gamification” and designing a game – in the first one, your goal is to get somebody to do something, while in the latter the goal is to be fun. I think that gamification could be much improved if it started with the goal of making the action as fun as possible, and worked from there. Instead of simply rewarding users for doing what you want them to do, give them something that they actually want – a game.