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PAX10 During the Pandemic - Our Data and Experience

by Ross Przybylski on 09/13/21 12:19:00 pm   Featured Blogs

The following blog post, unless otherwise noted, was written by a member of Gamasutra’s community.
The thoughts and opinions expressed are those of the writer and not Gamasutra or its parent company.

 

PAX10 During the Pandemic - Our Data and Experience

PAX West 2021 is the first major in person game convention since the Covid pandemic shutdown physical events in early 2020. Most of us anticipated attendance numbers would be smaller, but how did pandemic concerns actually impact developers who chose to showcase? This year, we had the incredible honor of being selected for the PAX10, a curated selection of indie games chosen by PAX for a unique exhibitor experience. Read on to see how our showcase data compares to our 2020 PAX East exhibit.

What is PAX10?

PAX loves indie games, and each year, PAX West offers a unique opportunity for indie developers to showcase their games in a curated exhibit known as the PAX10. In order to participate, prospective developers must apply a few months in advance of the show by submitting their game and a supporting video to a panel of judges who review the entries and select 10 games to receive a complimentary booth space. That’s how it’s described on the website, but having gone through the experience - it’s so much more.

PAX astutely recognizes that indie games are an important part of the show for many attendees, and the games of PAX10 are celebrated as a feature attraction of the convention. The PAX team invests heavily in the PAX10, providing not only physical booth space, but prominent feature placement on their website and their Steam sale page. They also feature PAX10 games in their marketing materials - such as printing our game descriptions on the maps handed out to each attendee - a level of advertisement that would normally be out of the reach for the budget of small developers like myself.

This year, exceeding my wildest expectations, PAX went all out to provide what I like to describe as the “Rolls Royce” of indie booths. This included a 10’x10’ space, 6’ tabletop, 4K tv monitor, power (normally that’s extra, even for free booth standards), carpeting and a 10’x8’ printed art backdrop featuring our games’ keyart. The booths were placed in a prominent area of the show floor (right near major entrances) and also included additional carpeted space around the booths so as to allow the PAX Enforcers (volunteer staff) to create spacious queue lines for attendees waiting to play our demos.

PAX provided PAX10 exhibitors the “Rolls Royce” of indie booths, including a 10’x10’ carpeted area, power, 4K TV, 6’ table, 4 chairs, a massive 10’x8’ printed backdrop (which we got to take home), plus extra carpeted space in front of the booth. We set up 6 demo stations (4 iPads on tripods and 2 laptops).

In addition, PAX also purchased game keys from each of the developers to give away to attendees that visited the PAX10 and scanned their badges. They also held two panels for the PAX10 to discuss their games and interact with attendees. These were broadcast on their Twitch and their Steam sale page to thousands of concurrent online viewers. 

I honestly can’t imagine a better showcase scenario for an indie developer, and I’m extremely grateful and honored to have been selected for this year’s showcase.

Our Budget

Along with the PAX10 booth, I am also very fortunate that my friend Chris lives in downtown Seattle, a short walk from the convention center. He generously hosted my stay with him and did everything a good friend can do to make me feel welcome and supported. This was, by-far, the most budget friendly showcase due to these key exceptions:

  1. Booth Cost: $0
  2. Airfare SLC to Seattle: $211.80
  3. Marketing Hand-Outs (x500) and business cards (x500): $132.81
  4. Food/Supplies: $134.47
  5. PAX Key Giveaways: -$300
  6. TOTAL: $179.08

The remainder total I made back in prerelease sales making this an ROI positive convention showcase (which is unheard of) - but we had a very lucky circumstance. Keep in mind that expos shouldn’t be budgeted for ROI - rather, you attend shows to build market exposure and interact with fans. These are intangibles that affect your success as a game developer, but can’t be attributed ROI. Think of the value of a billboard for Coca Cola (or any of their marketing). You can’t attribute sales to it, but it’s an integral part of building your brand that should be considered in your marketing strategy.

Our Data

PAX West 2021 is my 4th time showcasing at PAX, my 7th onsite convention for Summoners Fate, and my 9th major showcase (including digital events). I’ve written about our past experiences here on Game Developer, which you can find here.

Our exhibition demo is programmed with a custom telemetry system that tracks our session data so we can improve the game with each successive showcase. Combined with observation and asking players after their demo for feedback, we’ve learned a lot about how to build an effective game demo. 

To provide context to this data before I present it, please note that I’ve only included sessions that lasted at least 60 seconds and where players initiated the first battle. Also note that this data only encompasses demo sessions. During the show, we offered a unique opportunity for players who had previously played our demo (at this PAX or at previous PAX) to play our full prerelease (including our multiplayer battles). Keep in mind this was a popular request (particularly on Monday when the show traffic was the lightest) and that this data is not represented here.

Here is our data summary:

Data Callouts:

  1. We had 546 unique sessions with an average demo time of 14.5 minutes. This amounted to over 132 hours of playtime out of a maximum possible 192 hours for 6 demo stations (or 68.8% of our max possible showcase potential). That’s a phenomenal showcase rate.
  2. At 546 sessions in PAX West 2021 compared to our 714 at PAX East 2020. The impact of Covid was a mere 23.5% decrease in booth traffic.
  3. Friday, Saturday and Sunday were all heavily trafficked consistently with only Monday seeing a noticeable 40% decrease in traffic.

It's not quite an apples-to-apples comparison given our booth setup at PAX West was different from our PAX East Rising booth. But! Another interesting thing also happened with our funnel data:

We saw a 23% increase in our demo completion rate in PAX West 2021 over PAX East 2020 and an 88% increase in email registrations. I’m not entirely certain how much of this can be attributed to our PAX10 setup or improvements to the demo itself. We fine tuned controls and the open-world exploration system based on observations from our last showcase. Our demo also averaged a bit longer than PAX East (which was 11-12 minutes). For PAX West, we took our current Steam demo (average of 20-22 minutes) and shortened it for expo by eliminating a few battles, removing the lore feature (our story telling mechanism), and consolidating some of the tutorials so there would be less to read - bringing the demo time down to about 14-15 minutes.

We also saw increases in the battle win ratio. The largest increase (in level 2) can be attributed to a change we made to prevent players from having enough mana to cast Meteor Shower as a solution (effectively forcing them to choose the Gravity Blast) as well as adjusting the map so that Gravity Blast would defeat all the enemies more easily. One of our media reporters even called out level 2 as “brilliantly designed” for effectively teaching players the value of cards in gameplay without directly hand-holding them.

One reporter described our level 2 as “brilliantly designed” for effectively teaching the value of cards without directly hand-holding the player.

Key takeaways:

  1. I had 6 demo stations (2 laptops and 4 iPads mounted on tripods). The demo takes an average of 14.5 minutes to complete, so the absolute maximum number of sessions we could have at the show if everyone played back-to-back (without delay) and completed the demo in average time would be 198 a day or 792 total. Most developers don’t consider their “max possible sessions” when planning their demos, so keep in mind that there is a physical maximum potential you can achieve in a 10’x10’ booth. Your showcase potential is limited by the number of demo stations - the more demo stations, the more demos, the more demos, the more fans who can fall in love with your game.
  2. In my PAX East 2020 blog, I reported our average session length as 8:31. I had neglected to include the Liche Battle time, so the actual average was 11:50. Our PAX West 2021 demo was longer at 14:30. Initially, I advised shorter demos (to maximize number of sessions) - but perhaps longer demos (with more context provided) can positively impact conversion. Ideally, everyone who plays is invested enough to complete the demo. If your game isn’t the right fit for your player, it’s ideal they drop off immediately. Our highest drop-off point was after the first battle - but not because they couldn’t beat it (it had a 99.8% win ratio) - rather because they decided then and there that turn-based gameplay wasn’t for them.

Our Experience

To keep attendees safe and comply with Seattle’s health guidelines (at time of press), PAX required all exhibitors to be vaccinated and attendees show proof of vaccination and/or negative Covid results, as well as wear masks at all times indoors. My first step was to acquire a non-removable wrist band after providing the necessary documentation.

Me (Ross) waving after discovering our PAX10 booth upon arriving Thursday afternoon before the show.

Walking into the expo hall for the first time Thursday afternoon was a shocking experience in contrast to years past. Normally, there would be crews from the AAA developers like Nintendo, Sony and Microsoft setting up their massive exhibits, but these were entirely absent this year. Even well known indie publishers I look forward to seeing each year like Behemoth and Devolver, did not attend. Instead, it was quiet, and brightly lit more like a banquet hall, with a handful of folks casually touring the floor. I could see end to end with the exception of the other section of the exhibit hall on the opposite side of the sky bridge. Another striking realization: the PAX10 had become the PAX8, as two of our fellow exhibitors had to cancel last minute due to safety concerns.

The sidewalls of the PAX10 booths also featured printed keyart for all the games. It’s the details like this that show just how much PAX loves to support indie game developers.

On top of my first impressions, I was also feeling anxious about showcasing for four days by myself this year. Then I met my boothmate, Radu (Neon Noodles) who I learned was also showcasing by himself. He was busy coding some changes to his demo (man, I’ve been there), and it was comforting to connect with another developer, face-to-face, for the first time in over a year and half. We agreed to help support each other during the show, watch each others’ booths, and even brought lunch and snacks to each other. I also made friends with Faris and his brother Badr (Human Apocalypse) who were doing their first showcase ever, as well as Matt (This Means Warp). I also got to meet my friend Micheal (Below the Stone) in person. We had previously showcased together as part of PAX Online earlier this year, and I was glad to provide some tips to help with his first in-person event (ex: bring cough drops, less you lose your voice after the first day). He made a very ambitious move to start his game’s Kickstarter in conjunction with his expo, and I was super glad to see it funded during the show and now ready to take on stretch goals like cooperative mode. The camaraderie of being together with my fellow indie devs is something I’ve missed during the pandemic, and it was great to make those connections again.

From left to right - Matt (This Means Warp), Radu (Neon Noodles), Faris (Human Apocalypse), Ross (Summoners Fate) (following our PAX10 panel that was broadcast on Twitch and Steam)

When the crowd started pouring into the expo hall Friday morning, all my worries melted away - this expo was very much still PAX. The energy and excitement from attendees quickly uplifted my spirits, and our booth rapidly filled to capacity. As always, the PAX enforcers did a phenomenal job supporting us by keeping the crowds managed. This year, they even set up markers to help direct players into our booths. I never realized the power of a duct-taped X on the ground before - it’s an amazing thing. When you have an “X”, people naturally stand on it and line up for your attraction. This helped things go really smoothly. I found myself needing to talk less, and instead observed and listened more. Normally, I’d be excitedly asking folks if they wanted to “hurl squirrels at orcs”, but soon it was attendees who were asking me to pitch them the game while they waited in line to play.

Attendees line up to play Summoners Fate at PAX West 2021 courtesy of the queue markers setup by PAX enforcers.

This was the first year I used a PR agency to schedule media interviews, and, what a difference! Normally I might have 2-3 scheduled interviews for an event like this, but thanks to PR Nordic’s support (courtesy of our recent win in the Nordic Game Discovery contest), we had 10 scheduled interviews including a live-camera interview with Satine Phoenix and Jamison Stone. My fellow dev friends reported similar experiences with their PR agents, so my new advice is: If you want press/media attention at expos, definitely enlist PR support. 

I can recall in the intense, crowd-filled moments how it felt like PAX would go on forever, but now, looking back, it was over in the blink of an eye. There were key moments of player feedback that struck my heartstrings:

An 11 year old boy with his father who asked such astute questions about the gameplay, and, then, after finishing the demo, had the biggest smile on his face and confidently said to me: "This is the greatest thing ever!"

Another attendee who proclaimed: "You have the best game here and I can’t wait to play more!"

And a message I’d received on our Discord early Saturday morning after our first day:

"I can see why you were a top 10 finalist and why I had to immediately buy your game. Your 5+ years of hard work can be seen when you play this labor of love. I'm super excited to see some other Summoners and I think you nailed and perfected what makes turn based strategy games so amazing! Keep up the amazing work and I hope you had/have an amazing PAX!!!"

Of course, the greatest compliment you can give an indie developer is to recommend our game to your friends. And we had that in spades this year. I really enjoyed the experience of folks bringing their friends to the booth and pitching the game to them in their own words. Come Monday, when expo traffic finally slowed down, I found myself hanging out with attendees who’d now played the demo multiple times and simply wanted to chat and watch others play. As a special treat for these fans, I switched over from the expo demo to our prerelease build so they could experience both the full single player mode as well as play multiplayer games against their friends. I don’t normally do this, as the wifi can be unreliable, but it worked out well this year and it was exciting for attendees and myself to watch players battle each other.

A glimpse of our PAX10 showcase experience at PAX West 2021

It wouldn’t have been possible for me to attend this year without the support of my friend, Chris, who not only gave me a place to stay, but also kept me recharged each night with sour beers and chicken strips from Linda’s Tavern, and kept my mind sharp with some pretty intense chess battles in the late evening. Thanks buddy! Also special thanks to my local Utah Indie Game devs, Daryl and his son, Parker, who stopped by my booth multiple times to check on me, bought me lunch, and delivered a whole bunch of other treats and goodies to keep me going throughout the show. I’m grateful for everyone’s support!

So how did Covid impact the PAX experience?

Speaking as an indie developer who has showcased at PAX many times, I can confidently say: it didn’t. I give a lot of props to the PAX folks for having the courage to take the bold first step into reopening their doors for PAX West 2021. As stressed as I was to return as an exhibitor, I can’t imagine what the planning of an event like this must have been like for the PAX staff. It was a huge risk, but their hard work and careful planning resulted in a wonderful convention this year. I personally think they did an exceptional job considering everyone’s safety, and I think their positive attitude was reflected in the attendees - all who were grateful to return to their favorite expo. So thanks, PAX, for the amazing experience! I look forward to attending again next year.

To learn more about Summoners Fate, check out our Steam page where you can download our free demo and Wishlist the game.


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