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June 28, 2022
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Game Contractor Profile

sutherland global services

1160 pittsford victor rd
pittsford ny 14534
United States
[email protected]
Phone: 585 586 5757 x 6495

Category: Business/Management Consultant

Description: Established in 1986, Sutherland Global Services is a multi-national BPO Services enterprise providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.

Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest pure-play BPO companies employing over 30,000 professionals across 33 global delivery centers and business operations located in the United States, Canada, Mexico, Colombia, India, the Philippines, the United Arab Emirates, Bulgaria, Egypt, and the United Kingdom.

Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.

The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients' customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR.

Industry Focus: Technology, Telecom, Retail, Banking, Travel & Transportation and Healthcare

Service Offerings
•Business Transformation: Business/Process Consulting / Performance Optimization/Transformation
•Knowledge Processes: Business & Financial Research / Analytics/Analytics-enabled Services
•Back-office Management: Industry-specific Services/ F&A/ HRO
•Front Office Management: Customer Lifecycle Services/ Technical / Customer Support Services
•Operational Analytics
Deployment of advanced Analytics to derive insights that accelerate and exponentially impact service cost reduction/ revenue growth / C-SAT enhancement
•Technology Innovation
Sutherland services are proprietary technology-enabled and platform based to ensure service delivery predictability, scalability and repeatability.
•Revenue-enabling Solutions
Proprietary Sutherland platforms and portals can be deployed on behalf of or as an interface to a client environment to create multiple revenue generating service delivery models.
•Outcome-based Commercial Models
Sutherland is a pioneer of outcome-based commercial models