Established in 1986, Sutherland Global Services is a multi-national BPO Services enterprise providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.
Headquartered in Rochester, N.Y., Sutherland is one of the worlds largest pure-play BPO companies employing over 30,000 professionals across 33 global delivery centers and business operations located in the United States, Canada, Mexico, Colombia, India, the Philippines, the United Arab Emirates, Bulgaria, Egypt, and the United Kingdom.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.
The measureable results of the mission are delivered by the flawless execution of a seamless suite of services referred to as Integrated BPO that operate across the entire lifecycle of the Clients' customers and cover both the revenue and cost sides of the clients business operations including corporate functions such as F&A and HR.
Industry Focus: Technology, Telecom, Retail, Banking, Travel & Transportation and Healthcare
Business Transformation: Business/Process Consulting / Performance Optimization/Transformation
Knowledge Processes: Business & Financial Research / Analytics/Analytics-enabled Services
Back-office Management: Industry-specific Services/ F&A/ HRO
Front Office Management: Customer Lifecycle Services/ Technical / Customer Support Services
Deployment of advanced Analytics to derive insights that accelerate and exponentially impact service cost reduction/ revenue growth / C-SAT enhancement
Sutherland services are proprietary technology-enabled and platform based to ensure service delivery predictability, scalability and repeatability.
Proprietary Sutherland platforms and portals can be deployed on behalf of or as an interface to a client environment to create multiple revenue generating service delivery models.
Outcome-based Commercial Models
Sutherland is a pioneer of outcome-based commercial models