Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
September 20, 2017
arrowPress Releases






If you enjoy reading this site, you might also want to check out these UBM Tech sites:


GOG's new money-back guarantee is more about trust than refunds

December 9, 2013 | By Mike Rose

December 9, 2013 | By Mike Rose
Comments
    16 comments
More: Console/PC, Business/Marketing, Video



GOG, a digital distribution platform for PC games, announced a 100 percent money-back guarantee for all of the games it sells. If a game doesn't work, simply return it for a full refund.

The catch is that all GOG games are free of DRM -- there's no way for GOG to deactivate a game once it's been "returned," leaving the policy wide-open for abuse. A customer could simply buy a game that works fine, claim that it doesn't work, and get the money back while keeping a free game.

GOG, which has taken an anti-DRM stance for years, is totally aware of this. The company said the new policy is essentially a contract of trust with players -- don't abuse the policy, and help GOG show that no-DRM should be an industry-wide practice.

GOG explained that if a user buys a game from the GOG.com website which fails to load or run properly, and the company's support team cannot fix the problem, then a full refund will be offered.

Returns can only be offered within the first 30 days of a game being purchased, and a user's computer must meet at least the minimum requirements as listed on a game's store page on GOG.

More details can be found on the GOG blog.


Related Jobs

Bohemia Interactive Simulations - US
Bohemia Interactive Simulations - US — Orlando, Florida, United States
[09.20.17]

Producer
Square Enix Co., Ltd.
Square Enix Co., Ltd. — Tokyo, Japan
[09.20.17]

Experienced Game Developer
University of California, Riverside
University of California, Riverside — Riverside, California, United States
[09.19.17]

Tenure Track Assistant Professor in Game Studies
Heart Machine
Heart Machine — Los Angeles, California, United States
[09.19.17]

Environment Artist









Loading Comments

loader image