Gamasutra is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
July 2, 2020
arrowPress Releases







If you enjoy reading this site, you might also want to check out these UBM Tech sites:


Lawsuit filed against Big Fish over monthly game subscriptions

Lawsuit filed against Big Fish over monthly game subscriptions

August 7, 2014 | By Mike Rose




A lawsuit has been filed in Seattle's U.S. District Court against casual game publisher Big Fish, claiming that the company is tricking customers into signing up for monthly payments on game subscriptions.

As spotted by Geekwire, the filing by Carolyn Carnahan, and on behalf of anyone else in her position, alleges that Big Fish enrolls you in a membership program in a non-obvious manner when you buy a game through the website.

The terms of the subscription team are not properly provided at check-out, says the complaint, unless you click a link to see more details. The website "provides no warning whatsoever during the checkout process that the customer will be charged on a monthly recurring basis," it reads.

Carnahan claims that she demanded a refund from Big Fish once she has spotted the charges on her credit card 18 months later, but the company did not provide her with a full refund.

Her attorney says that, while digging into other similar cases, it has found that there are a high volume of other people who have also been stung by this system. The complaint is seeking damages.

Carolyn Carnaha Vs. Big Fish



Related Jobs

Disbelief
Disbelief — Cambridge, Massachusetts, United States
[07.01.20]

Programmer
HB Studios
HB Studios — Lunenburg, Nova Scotia, Canada
[07.01.20]

Senior Producer
Insomniac Games
Insomniac Games — Burbank, California, United States
[07.01.20]

Character Artist (Blendshapes Focused)
Insomniac Games
Insomniac Games — Burbank, California, United States
[07.01.20]

VFX Artist









Loading Comments

loader image