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Blizzard: 'We're Definitely Listening To Player Feedback' On Real ID

Blizzard: 'We're Definitely Listening To Player Feedback' On Real ID Exclusive

July 7, 2010 | By Chris Remo

Since World Of Warcraft and StarCraft II creator Blizzard announced that its official forums would phase in mandatory use of its newly announced "Real ID" system, which marks posts with their writers' real-life names, there has been a deluge of heated discussion about the decision, and Blizzard says it is "definitely listening to player feedback."

"[We] will be carefully monitoring how people are using the service," a Blizzard representative told Gamasutra this week. "Real ID is a new and different concept for Blizzard gamers -- and for us as well -- and our goal is to create a social gaming service that players want to use."

The Real ID system remains optional within Blizzard's current games like World of Warcraft and StarCraft II. Players can take advantage of it by adding friends by their email account, rather than their public user name.

The system is only planned as a requirement on the community forums. StarCraft II's forum will begin using Real ID later this month, and World of Warcraft's will begin as the Cataclysm expansion pack's release approaches.

"It's important to note that both enabling Real ID in game and posting on the official Blizzard forums are completely optional," the Blizzard rep said. "Players can continue to read the forums anonymously regardless of whether they choose to post in them, and their gameplay experiences will not change if they choose not to use the Real ID communication features in game."

He also says players can enable parental controls to keep their children from using the Real ID system, or to disable their forum posting capabilities.

Players can actually register any name they wish when signing up for their Real ID -- but an account for a given game must be tied to a unique CD key for that game, and Blizzard says it plans to attempt to enforce the use of legitimate names.

"We have multiple teams here who will be monitoring the forums and looking for inappropriate names," the rep explained. "When the situation does arise, our community and customer service representatives will investigate and determine if any action is needed.

"In addition, our Terms of Use agreement requires that players provide us with accurate information, as certain aspects of the customer service we provide (for example, addressing forgotten-password issues) rely on identity verification -- if a player uses a fake name, it would ultimately impact our ability to provide him or her with timely service."

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