Gamasutra is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
June 17, 2019
arrowPress Releases

If you enjoy reading this site, you might also want to check out these UBM Tech sites:

Sony has fixed the messaging bug that's been crashing PS4s

Sony has fixed the messaging bug that's been crashing PS4s

October 16, 2018 | By Chris Kerr

Sony claims it has fixed a recent issue that's been causing PlayStation 4 consoles to freeze after receiving a message containing unsupported text characters. 

The official support account for PlayStation UK broke the news on Twitter, and explained the exploit wasn't actually bricking consoles, but was instead sending them into a "crash loop" that could be repaired in under five minutes. 

The tweet advises those affected to delete the offending message using the PlayStation mobile app (as some Reddit users had already suggested), go into Safe Mode, and use 'Option 5' to return their consoles back to normal.

Although the support staff at PlayStation UK claim a fix has been put in place, Sony yesterday said it was planning a system software update to resolve the problem, meaning it might still be best to err on the side of caution until a more official statement has materialized.

Update: While the fix mentioned above will help any users already affected by the bug, Sony has now released a firmware patch, 6.02, to address the core issue and prevent systems from falling victim to the crash loop in the future. 

Related Jobs

Sucker Punch Productions
Sucker Punch Productions — Bellevue, Washington, United States

QA Manager
Gear Inc.
Gear Inc. — Hanoi, Vietnam

Technical Director
Legends of Learning
Legends of Learning — Washington, DC, District of Columbia, United States

Senior Unity Engineer - $140k - Remote OK — Chicago, Illinois, United States

Server Engineer

Loading Comments

loader image