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The first decision we had to make was what engine to use. (Writing one completely from scratch was out of the question for an 18-month project, a lesson we learned the hard way with Draconus.) We had access to the previous Spider-Man PSX engine through Activision, but our designers and programmers were used to the engine we used for Max Steel and Draconus, an engine that was already next-generation and cross-platform. Our engine had a powerful scripting language, but it also had slow turnaround times and was never intended for a Spider-Man game.
Despite its shortcomings we felt that this engine was the one to use, and it turned out we were right: we were able to get Spidey swinging through Manhattan on the PC in record time. Now all we had to do was port it to three platforms and add as many features as we could.
At its heart, our methodology was "code and fix." However, there were many semiformal processes that prevented our software cowboyism from totally spiraling out of control.
The artists and designers were scheduled in Microsoft Project. For the coders we started with an XP-like system of file cards representing weeks, posted up to a large corkboard. But the schedule changed so frequently that this method stopped being good enough, and we switched to Joel Spolsky's method from www.joelonsoftware.com. This worked pretty well; I would go through the schedule every morning to make sure everyone was keeping their schedules up to date. Also, once we switched to this system our estimates tended to be more accurate, which was a nice side bonus.
Using Microsoft Access, we started logging bugs right away. People would log bugs by sending an e-mail to the producer, who would first log the bug into the database and then later print out paper lists for people. We broke bug priorities down into: 0 — don't leave your desk until it's fixed; 1 — fix ASAP; 2 — fix ASAP unless you're holding somebody up; and 3 — this one can slide until the next milestone. Our policy was to fix the bugs first, which meant that most bugs were marked with priorities of 2 or lower. As the project grew, it became clear that the work of maintaining the bug database was sucking down most of our producer's time, and after trying an off-the-shelf bug tracker that didn't meet our needs, we built one in-house using Streamline Technology's Seven Simple Steps, which all of the teams at Treyarch use. It's an Access back end with a web front end that e-mails you when you have a bug. This not only freed up a lot of producer time but also became one of the main tools we used to communicate tasks and bugs to others and to make sure those tasks got done.
On average we broke two levels a day, usually due to simple things like not checking in a new file. To protect ourselves from these errors, we did daily build and smoke tests on the PC and the PS2. We did the daily build on a machine that would do a complete update of the data and source depositories, rebuild and recompile the various intermediate files into their final output, and run an automated test of every level, just to see if they ran. (Generally we've found that 95 percent of the bugs we introduce are of the variety that makes levels stop loading at all.) This way, we'd catch bugs up to a day after they were introduced, instead of discovering the hard way, days or weeks later, that a level nobody had touched in a while didn't work.
On the art and design side of things, we would storyboard a movie or create concept art for a level before we began animating or modeling it. A professional writer wrote the script with all the voiceovers. Before we designed a level, we would have a level implementation meeting, where the participants in creating that level would discuss what the level was going to be before it was modeled and scripted. Because of this process, several of our levels were very close to good-enough-to-ship on the first iteration, although several other levels had to be revisited several times before we signed off on them. We had a concept of "level alpha," which meant the level was basically ready to go in the box except for cutscenes (scripted or animated) and voice-over, and game designers didn't work on the next level until they had their previous one at "level alpha."
Finally, we had a small internal testing department. It's fairly standard in the game industry to wait for a game to reach so-called "alpha" (a completely nebulous term) and then put it into QA. Then QA tests the game out of sight of the developers and submits bug reports. Although we did do the standard external QA with Activision, before the game was at alpha we had internal testing. At first this was just one person, but as we got closer to finishing, the number grew. And once the game hit alpha, Activision sent some of their best and brightest testers over to Treyarch (which was easy, since our offices are one block from theirs) to test the game on-site, so they could demonstrate bugs in person, work with the very latest revisions, do testing on development kits, and ask us when they discovered bugs whether or not the bugs were important. They became part of the team, and I think that because we could meet them and see them face-to-face we accorded them more respect than the faceless testers at Activision. By the end of the project, half of our bugs were caught internally; although there were many duplicates, there were many more bugs that external QA never saw.
The layout of our office was geared to encourage communication between the people who needed to communicate. The leads' offices were fairly central in an L-shaped office suite. The game designers were close to the programmers who supported them, which was key in getting things to happen and encouraged additional lunchtime communication. The programmers who dealt with specific platforms were farther away. NGL was on a different floor, but their lead was in a nearby office, and NGL representatives would share offices with us when it was useful for them to do so.
All of our design documents were made available on an intranet web site, along with short documents on how to use the tools and a small FAQ that had some common troubleshooting answers.
Finally, we had a lot of management. Greg John oversaw the entire project. There was a producer watching deliverables. There was a creative director. There was a level-modeling lead. There was an animation lead. There was a game design lead. There was a lead programmer. The engineering group — the programmers who wrote the platform-independent, gameplay-related code — had their own lead. Each console had a lead go-to guy who understood that console best. NGL had a lead programmer and a producer. In all we had about one lead for every five people, and all the leads met once a week.
Although communication was good, it could have been better, particularly between the art and design departments. That's something we'll have to work on for the next project.