Gamasutra is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
April 2, 2020
arrowPress Releases







If you enjoy reading this site, you might also want to check out these UBM Tech sites:


EA's Origin touts satisfaction-guaranteed digital refund policy

EA's Origin touts satisfaction-guaranteed digital refund policy

August 20, 2013 | By Kris Ligman




In a bid to differentiate itself from its leading competitors, EA has announced that Origin now offers full, limited-time refunds on online games purchases.

Electronic Arts' native digital distribution platform has been in the news as of late, starting with a charitable Humble Bundle which has proven so effective it crashed game key redemption within the first 12 hours and has generated over $7 million U.S. for charity to date.

For a game to qualify for the "Great Game Guarantee," EA must receive refund requests within seven days from the date of purchase or seven days from the game's release date if the title was pre-ordered or pre-purchased. Games can also be eligible if a refund request is placed within 24 hours of the first time launching or running a game. (In the case of bundles that include multiple games, the 24-hour countdown begins when the first game of the bundle is launched.)

Returns are an oft-requested feature for many digital distribution platforms and, as yet, has not seen widespread implementation. Neither Steam nor Desura, the latter recently acquired by Linden Lab, offer refunds -- although Steam allows cancellations on preorders and Desura accommodates chargebacks on a case-by-case basis, per its terms of use.

UPDATE: Corrected terms of refund request.


Related Jobs

Hipster Whale
Hipster Whale — Melbourne, Victoria, Australia
[04.01.20]

Server Engineer (Senior)
Heart Machine
Heart Machine — Los Angeles, California, United States
[04.01.20]

Level Designer
Visual Concepts
Visual Concepts — Novato, California, United States
[04.01.20]

SENIOR ENVIRONMENT ARTIST
Health Scholars
Health Scholars — Westminster, Colorado, United States
[04.01.20]

Technical Artist









Loading Comments

loader image