Gamasutra is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
May 22, 2019
arrowPress Releases








If you enjoy reading this site, you might also want to check out these UBM Tech sites:


Australian consumer rights group sues Valve over refund policy

Australian consumer rights group sues Valve over refund policy

August 29, 2014 | By Mike Rose

August 29, 2014 | By Mike Rose
Comments
    18 comments
More: Console/PC, Business/Marketing



The Australian Competition and Consumer Commission, an independent authority put together by the Australian government to protect consumer rights, is suing Valve over its Steam refund policy.

As is widely known, Valve's refund policy states that it does not offer refunds for games purchased through Steam. As a result, the ACCC alleges that this rule goes directly against Australian consumer law.

The ACCC says that the law applies to any business providing goods within Australia, reports Kotaku, and as such, alleges that Valve has no right to say Australia consumers cannot get a refund on Steam purchases.

"It is a breach of the Australian Consumer Law for businesses to state that they do not give refunds under any circumstances, including for gifts and during sales," states ACCC Chairman Rod Sims. "Under the Australian Consumer Law, consumers can insist on a refund or replacement at their option if a product has a major fault."

Valve's Doug Lombardi responded to the lawsuit, stating, "We are making every effort to cooperate with the Australian officials on this matter, while continuing to provide Steam services to our customers across the world, including Australian gamers."

The Sydney Federal Court hearing is due to commence on October 7.


Related Jobs

Sony PlayStation
Sony PlayStation — San Mateo, California, United States
[05.21.19]

Sr. Manager, Competitive Gaming (North America)
tinyBuild LLC
tinyBuild LLC — Bellevue, Washington, United States
[05.21.19]

Office Administrator
Cold War Game Studios, Inc.
Cold War Game Studios, Inc. — Remote, California, United States
[05.21.19]

Level / Encounter Designer
Insomniac Games
Insomniac Games — Burbank, California, United States
[05.21.19]

User Experience Researcher









Loading Comments

loader image