Gamasutra is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
October 15, 2019
arrowPress Releases

If you enjoy reading this site, you might also want to check out these UBM Tech sites:

Report: Xbox support staff helped train unpaid replacements before being laid off

Report: Xbox support staff helped train unpaid replacements before being laid off

May 29, 2018 | By Alex Wawro

The folks over at Polygon are reporting that a number of people who lost their jobs as Xbox Support staff early this year have since seen some of their former duties taken over by unpaid participants in the Xbox Ambassador program.

This is potentially a big deal because some of the former employees (kept anonymous by Polygon) allege that they helped to train Xbox Ambassadors before they were laid off, with one source claiming that they were specifically tasked with increasing the Ambassadors' input on Xbox support issues.

If that's true, it sure looks like Microsoft cut some support staff (reportedly around 12, all hired through IT consulting firm Affirma Consulting) and replaced them with unpaid labor in the form of Ambassador participants.

The Ambassador program has been around for years, and offers participants the promise of potential prizes and recognition in return for help with solving Xbox customer support queries. You must have, among other things, an active Xbox Live Gold membership and over 1500 Gamerscore to be an Ambassador.

Gamasutra has reached out to Microsoft for confirmation and clarification of this issue. As always, if you or someone you know was affected by this you can email Gamasutra to share your story confidentially.  

Related Jobs

Deep Silver Volition
Deep Silver Volition — Champaign, Illinois, United States

University of Utah
University of Utah — Salt Lake City, Utah, United States

Assistant Professor (Lecturer)
HB Studios
HB Studios — Lunenburg/Halifax, Nova Scotia, Canada

Experienced Software Engineer
Take Two Interactive Software Inc.
Take Two Interactive Software Inc. — Westwood , Massachusetts, United States


Loading Comments

loader image