Gamasutra: The Art & Business of Making Gamesspacer
View All     RSS
April 25, 2014
arrowPress Releases
April 25, 2014
PR Newswire
View All





If you enjoy reading this site, you might also want to check out these UBM TechWeb sites:


 Rock Band  Warranty Restrictions Loosened
Rock Band Warranty Restrictions Loosened
June 27, 2008 | By Eric Caoili

June 27, 2008 | By Eric Caoili
Comments
    Post A Comment
More: Console/PC



Harmonix has announced that it will allow customers who've purchased Rock Band, presumably for any platform, to take advantage of its EA warranty program without providing a receipt showing proof of purchase within 60 days, effective June 30th.

The company received numerous complaints after it decided to enforce its 60-day warranty policy with customers seeking repairs and replacements for faulty Rock Band hardware. Harmonix went on to admit that its peripherals bundled with the initial November shipment of game bundles suffered manufacturing issues, promising to replace broken or unresponsive hardware.

In its statement, Harmonix outlined several reasons for its enforcement of its warranty program: "(1) we have a great deal of confidence in our peripherals, (2) we believe we have a great warranty program in place and (3) we found that a large number of the reported problems--especially those after the 60 day period--were due to mistreatment of the equipment."

The loosened restrictions will last until October 1, 2008, when the company will again require customers to report the defects with a receipt within 60-days of purchasing the game. Harmonix stressed that products that have been misused, modded, or broken due to excessive wear and tear will not be covered under the warranty.


Related Jobs

Wargaming.net
Wargaming.net — Austin, Texas, United States
[04.24.14]

Technical Director
Darkside Game Studios
Darkside Game Studios — Sunrise, Florida, United States
[04.24.14]

Mid-Senior Graphics Programmer
2K
2K — Novato, California, United States
[04.24.14]

Senior Video Editor & Animator – Temp
WB Games
WB Games — San Francisco, California, United States
[04.24.14]

Game Systems Engineer










Comments



none
 
Comment: